DEFY SUPPORT™

Expertly crafted monthly task based support. Request advanced tasks from our in-house and partner specialists for ecommerce growth!

  • SIMPLE ONBOARDING

    Our team will set up your account on our Asana project management platform, ensuring all necessary access and configurations are in place. Next we will request access to make updates.

  • EASY TASK SUBMISSION

    Your team can submit tasks through our Asana platform, providing detailed descriptions and any necessary attachments. You can track the progress of your tasks in real-time, receiving notifications at each stage of completion.

  • TASK COLLABORATION

    Your team members can collaborate directly with our team, discussing task details, uploading additional assets and providing feedback right inside the platform.

  • REVISIONS & APPROVALS

    Once completed, tasks undergo a review process within the platform, where you and your team can provide feedback and request revisions if necessary.

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READY TO GET THE WORK DONE RIGHT?

GET STARTED TODAY FOR ONLY $1,000/month

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YOUR QUESTIONS ANSWERED

How do I submit tasks?

You can submit tasks one at a time through our project management platform on Asana. Simply log in to your brand, create a new task, provide a detailed description of the task, and we'll assign it to our team. You can also attach any relevant files or documents to ensure clarity.

What is the typical turnaround time for task completion?

The turnaround time for tasks are typically between 24-48 hours however larger, more complex tasks may take longer. We strive to complete tasks promptly and efficiently. Upon submission of your task, we will provide you with an estimated completion time if longer times are required.

How can I track the progress of my tasks?

You can track the progress of your tasks through our project management platform on Asana. We regularly update task statuses and communicate any updates or changes directly within the task thread. This allows for transparency and ensures that you are kept informed throughout the process.

Can I request revisions or changes to completed tasks?

Yes, you can request revisions or changes to completed tasks if necessary. Simply communicate your feedback or requested changes through the task thread on Asana, and our team will promptly address them. We understand the importance of delivering work that meets your expectations and are committed to ensuring your satisfaction.

What if I have urgent tasks that need immediate attention?

If you have urgent tasks that require immediate attention, please reach out to our support team directly via email or phone. We prioritize urgent requests and will do our best to accommodate your needs in a timely manner. Additionally, you can mark urgent tasks as such when submitting them on Asana, and we will expedite their processing accordingly.

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LOOKING FOR MORE GUIDANCE ON GROWTH?

Consider DEFY Optimize™, a 90-day sprint to success for a core area of your ecommerce journey. Choose from social ads to drive traffic, web design for conversion rate optimization and more. Our growth strategists will dive in, implement best practices and get you back on track to growth.

  • 300% INCREASE IN AMAZON REVENUE

    NORDIC TEAK™

  • 4.5% CONVERSION RATE ACHIEVED ON WEBSITE REDESIGN

    SUPPLEMENT HUNT™

  • 67% INCREASE IN EMAIL OPEN RATES

    DENNIS BERNARD PROFESSIONAL™